Be wary of Actionbent!

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Be wary of Actionbent!

Post by Agraphile on Wed Jan 05, 2011 6:10 am

I bought a recumbent bike from Actionbent in April. This ended up being a truly horrible experience. Right now, I'm out over $1700 with nothing to show for it. I’m posting my story here hoping that others will think twice before buying a bike from Actionbent.

I had to return the bike due to some issues with the dynamics. It’s been over six months since the bike got back to Actionbent, but I have not actually received a refund yet. I've given the owners (Randy Schulman and Steve Walther) every opportunity to make good on this. I sent multiple emails asking about the status of the refund, but I only got two responses. In August, they promised to send a refund within 2-3 weeks. That didn’t happen. In October, they finally processed a payment … but the check bounced! I’ve heard nothing from Randy and Steve since that point and am in the process of getting a credit agency involved.

If you're considering buying from Actionbent, please think about supporting one of the many honest and decent recumbent distributors instead.

Best,
Agraphile

Agraphile


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Re: Be wary of Actionbent!

Post by rydabyk on Wed Jan 05, 2011 1:15 pm

That's sad to hear. I hope you get all of your money back and then some.

Walt

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Re: Be wary of Actionbent!

Post by Admin on Thu Jan 06, 2011 12:48 am

Agraphile wrote:I bought a recumbent bike from Actionbent in April. This ended up being a truly horrible experience. Right now, I'm out over $1700 with nothing to show for it. I’m posting my story here hoping that others will think twice before buying a bike from Actionbent.

I had to return the bike due to some issues with the dynamics. It’s been over six months since the bike got back to Actionbent, but I have not actually received a refund yet. I've given the owners (Randy Schulman and Steve Walther) every opportunity to make good on this. I sent multiple emails asking about the status of the refund, but I only got two responses. In August, they promised to send a refund within 2-3 weeks. That didn’t happen. In October, they finally processed a payment … but the check bounced! I’ve heard nothing from Randy and Steve since that point and am in the process of getting a credit agency involved.

If you're considering buying from Actionbent, please think about supporting one of the many honest and decent recumbent distributors instead.

Best,
Agraphile



Over the past few years I've heard a lo of horror stories about Actionbent and Randy Schulman and Steve Walther not standing behind there bikes and trikes and people not getting refunds.
The bikes are made I believe by China Mascot and they're a cheap spin bike manufacturer, TW bents, Rebel cycles and several others all sell these things and they are and you'll have to pardon me but imo junk.

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Re: Be wary of Actionbent!

Post by Agraphile on Fri Jan 07, 2011 7:17 am

Admin wrote:Over the past few years I've heard a lo of horror stories about Actionbent and Randy Schulman and Steve Walther not standing behind there bikes and trikes and people not getting refunds.
The bikes are made I believe by China Mascot and they're a cheap spin bike manufacturer, TW bents, Rebel cycles and several others all sell these things and they are and you'll have to pardon me but imo junk.

I knew about the so-so quality of TW-bents, but it seemed okay given the price point. The main issue ended up being with the re-seller, Actionbent. I looked around the various forums before buying, and I'd heard stuff like they were laid back or maybe sometimes rude on the phone. But the idea that they wouldn't give a refund (especially after re-gaining possession of the bike) really surprised me.

For some people, Actionbent might still be the way to go after working out the costs and benefits. But, I really hope that my experience can help with evaluating the true costs of dealing with this company.

Best,
AP

Agraphile


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